State Farm® Insurance Agent Diane Reo

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Maurine Cheek

August 6, 2024

5 out of 5

"I am a long-standing customer with the office of Diane Reo State Farm in North Conway, NH. I have had fabulous service, excellent insight to what my insurance actually covers, Kindness empathetic in Genuine concern and anything else that I have ever asked of my State Farm representative AMY K. I Had to return to the office, one day recently, and the new agent John, Has a wonderful personality, extremely caring for his customers. I have known John for several years, He has several years of customer service experience , and in my opinion, he is well on his way to be coming an Excellent team member. I don’t think you can go wrong by speaking with either one of these representatives and getting the Questions you want answered in a timely and professional manner. Maurine"

We responded:

"Hi Maurine, thank you so much for the kind words. It’s policyholders like you that make our jobs so rewarding. Amy and John are so kind and helpful as are my remote team members Bob and Hope. We look forward to seeing you each month. Take care of yourself and we will see you real soon! Diane"

John Weeks

July 31, 2024

5 out of 5

"Very professional service while delivering a home town feeling. This is a great local business that continues to take care of my needs as a customer while not making me feel like just a number. Huzzah to Diane Reo and her staff!"

We responded:

"Hi John, thank you so much for your kind words. Its been truly a pleasure being your agent and servicing your insurance needs. My team and I enjoying working with you and your family and we hope to continue this business relationship for many years to come. Thanks again, Diane"

Adem G

June 23, 2024

1 out of 5

"So rude. I called for cancel my policy and I was really treated in a very despicable way. Who do you think you are? I am the customer here. You are paid to sell products and help customers, you can't tell me to call you in a month when I ask for your help, what kind of tone is that?"

We responded:

"Dear Adem G, I am so sorry to hear about your experience. At our State Farm agency, we strive to provide all our customers with the best customer service experience possible. We strive to treat all our customers with the utmost respect and professionalism. I'm sorry to hear that your experience did not meet that expectation. Please contact our agency tomorrow and we will do everything possible to help you and find a resolution to this matter. Thank you. Diane Reo"

Thomas Hammond

May 26, 2024

5 out of 5

"Always there whenever we need her, and always excellent advice And great value for the price."

Steve Downing

January 31, 2024

5 out of 5

"Helpful friendly an professional an they always take care of what ineed"

We responded:

"Hi Steve, Thank you so much for the 5 stars and wonderful review. It always makes our day when you stop by our office! Thanks, Diane and Team."

Eric Shae

October 10, 2023

5 out of 5

"Best insurance out there"

We responded:

"Hi Eric, Thank you so much for the wonderful review! We really appreciate having you as our client. Good luck at your new location. Enjoy the beautiful fall colors! Diane and Team"

Joe Williams

March 24, 2023

5 out of 5

"Always great to deal with"

We responded:

"Thank you Joe! My team and I enjoy having you as a customer. It's always a pleasure working with you! Enjoy your weekend, Diane"

Ben Brown

March 15, 2023

5 out of 5

"Diane and her staff have always been professional and helpful with all our insurance needs. All phone calls and inquiries have been answered promptly and thoroughly. I would recommend Diane Reo and her office for all your insurance needs."

We responded:

"Hi Ben, thank you so much for your kind words. My team and I have enjoyed helping you with your insurance and financial service needs for many years. My team enjoys catching up with you and hearing your stories each time you call. We look forward to our next call with you! Thanks again, Diane"

Jean Kelly

February 15, 2023

5 out of 5

"Diane and her team are awesome. Diane has been my agent for over 10years. There customer service skills are amazing. Always keep in contact, always provide accurate fast answers. A+ top notch team."

We responded:

"Hi Jean, Thank you so much for recognizing what an AWESOME team I have!! They are top notch and truly care about our customers. It has been my pleasure being your agent all these years! We look forward to continuing our relationship with you and your family. Thanks!"

C Lee

November 11, 2022

5 out of 5

"I have been doing business with Diane and agents like Liam Brown for many years now. This firm, in a small NH mountain town, outperforms all other agencies and providers I have encountered in many locations across the US. Customer service is paramount, and the agents here earn and keep my business with a thoughtful, caring, accurate, straight-forward approach that's so refreshing in this age of indifference and automation. Highly recommended."

We responded:

"Wow! Thank you so much for those kind words. Liam and the rest of our team stive really hard to provide the best customer service possible. We truly enjoy working with our customers to help them design their policies to best fit their needs. We sincerely appreciate your business and look forward to speaking to you again. Thanks so much, Diane."

Shanna Walker

November 11, 2022

5 out of 5

"Wow! Hope was absolutely awesome! She did an amazing job getting all the information I needed to make an informed decision on who and what I was going to need for my homeowners and vehicle insurance. Hope also has the best personality and laugh. I can't say it enough, State Fram with Diane Reo and her office is 100% the best place to go."

We responded:

"Thanks so much Shanna for sharing your experience with Hope. She is a one of my long time team members who brings many years of experience to our agency. As you know she is very caring and very knowledgeable. She also has a great sense of humor! We are so pleased to have had the opportunity to help you with your insurance needs and look forward to speaking to you again. Thanks! Diane"

MATTHEW Shepard

October 17, 2022

5 out of 5

"This place is amazing and has the best staff anywhere hands down. I have everything with them from my car, home, and life they do it all."

We responded:

"Thank you Matt! We have been honored to have all your business and have you for a client for so many years. Its been a pleasure working with you. Hey, congrats on your most recent achievement! That's awesome!"

Hope Lovejoy-Shepard

October 14, 2022

5 out of 5

"This office is fantastic! The staff are great and she does a great job with my policies!"

We responded:

"Thank you so much for the kind words. We really enjoy servicing our customers and community. Its always energizing talking to you Hope. We enjoy your wit and dynamic discussions! 😎🌟"

Adam Charest

May 5, 2022

5 out of 5

"Diane and her team are as good as it gets. I have had her as an agent for about ten years for auto, renters, personal property, life and recently added home and motorcycle coverage. I've had a few claims over the years and Diane and her team have always made the process easy and seamless. I would highly recommend switching your coverage to State Farm."

We responded:

"Hi Adam, Wow! Thank you for the kind words. We have always enjoyed having you as one of our valued clients. We look forward to many more years of serving you with your insurance needs. Take care, Diane & Team"