State Farm® Insurance Agent Diane Reo
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Joan Carter
June 10, 2025
5
out of
5
rating by Joan Carter
"I give Amy 5 stars for providing exceptional help always. She is my "go to girl". Always very pleasant and helpful. Thanks Amy for going above and beyond!"
We responded:
"Hi Joan, thank you for the 5 star review. It is always my pleasure to help out whenever you need me. Enjoy your summer! Thanks, Amy."
William Keller
June 9, 2025
5
out of
5
rating by William Keller
"Excellent customer service ! Diane is great."
We responded:
"Hi Barbara, thank you so much for the wonderful review. That was so nice of you to do that. I really enjoy working with you and being there as your agent to help you. Have a wonderful day and I look forward to speaking with you again real soon. Diane"
Jane Marie Kenny
June 6, 2025
5
out of
5
rating by Jane Marie Kenny
"Hope was very nice through the whole process. She was on top of things and got me a quote fairly quickly after first request. She was patient with me as we had to go through the process in email form. Which the only bad part was that I couldn't make an appointment and meet any one in office. The fact that there was no face to face contact elongated the issues..Hope was good through it all."
We responded:
"Hi Jane, Thank you so much for the wonderful review. I apologize that you were unable to come into the office yesterday but due to a staffing shortage we temporarily have the lobby closed on Thursdays only. We are available by phone, text and email. Our newest team member will be joining us very soon and then the lobby will be open for face-to-face appointments at that time. We apologize for any inconvenience this may have caused you. Hope is an amazing team member and I'm so glad your experience was positive. Thanks again, Diane"
Brein Matturro
April 24, 2025
5
out of
5
rating by Brein Matturro
"Hope was very helpful - quick to figure out what we need and explained everything clearly and efficiently. I definitely recommend!"
We responded:
"Thank you so much for your kind words! I'm glad I could assist you and provide the information you needed. If you have any more questions or need further help, please don't hesitate to reach out. I'm here to help!"
Alisa Conway
April 23, 2025
5
out of
5
rating by Alisa Conway
"Always attentive and very professional to our needs. Highly recommend them!!"
We responded:
"Hi Alisa, Thank you so much for the very kind words. We truly appreciate it. We strive to provide the best customer service possible for our clients. Thank you for your business and please let us know if we can assist you again in the future. Diane and Team"
amanda Blinn
March 17, 2025
5
out of
5
rating by amanda Blinn
"Absolutely awesome to work with 😊 hope helped get us a phenomenal deal on home and auto. The bundle is less than just auto was with our previous provider. Friendly with a quick response and eager to help get the best deal. Thank you so much Hope❤️"
We responded:
"Hi Amanda, we appreciate your review! We are delighted to know you had a great experience with Hope and with our State Farm office. If you ever need any assistance in the future, please don't hesitate to reach out. We are always here to help! Diane and Team"
bobbi jo Drew
March 4, 2025
5
out of
5
rating by bobbi jo Drew
"My daughter and I both needed to make adjustments to our policies and Hope Lovejoy handled everything very quickly. She was wonderful to talk with and made it so easy! We have always been pleased with our service but today Hope was exceptional."
We responded:
"Hi Bobbi Jo, I truly appreciate your kind words. It was a pleasure to assist you with your changes. Please feel free to reach out if you need any further help! Best, Hope"
Amber Drew
March 3, 2025
5
out of
5
rating by Amber Drew
"I had to change around things on my account and was assisted by Hope. She was very pleasant and helpful. I would highly recommend dealing with her if you can."
We responded:
"Hi Amber. Thank you for sharing your experience! I'm thrilled to hear that Hope provided you with such pleasant and helpful service. We truly appreciate your recommendation. If you need any more assistance in the future, don’t hesitate to get in touch! Thanks, Diane"
Karole-Ann Keniston
January 28, 2025
5
out of
5
rating by Karole-Ann Keniston
"Hope was such a huge help in getting us the policies we needed for our new endeavors! Diane’s office has been great to our family over the years! I would recommend them to anyone!"
We responded:
"Hi Karole-Ann, Thank you so much for the awesome review. We are always happy to help our customers with their new ventures and wish you much success! Don't hesitate to reach out if we can assist you in the future. We are here to help! Best, Hope"
Nancy Wilson
January 27, 2025
5
out of
5
rating by Nancy Wilson
"Diane and Hope helped me through a lengthy process of changing one policy to another. When I asked questions via email, they answered within minutes. They were kind and patient when I sent several emails in a day. I will recommend State Farm and Diane Reo to everyone who is looking for an agent with integrity."
We responded:
"Thank you, Nancy for giving us such a positive review! We pride ourselves with treating our customers with honesty and integrity as those virtues are highly valued. We look forward to continuing to work with you and support your insurance needs. Diane and Hope"
Maurine Cheek
August 6, 2024
5
out of
5
rating by Maurine Cheek
"I am a long-standing customer with the office of Diane Reo State Farm in North Conway, NH. I have had fabulous service, excellent insight to what my insurance actually covers, Kindness empathetic in Genuine concern and anything else that I have ever asked of my State Farm representative AMY K. I Had to return to the office, one day recently, and the new agent John, Has a wonderful personality, extremely caring for his customers. I have known John for several years, He has several years of customer service experience , and in my opinion, he is well on his way to be coming an Excellent team member. I don’t think you can go wrong by speaking with either one of these representatives and getting the Questions you want answered in a timely and professional manner. Maurine"
We responded:
"Hi Maurine, thank you so much for the kind words. It’s policyholders like you that make our jobs so rewarding. Amy and John are so kind and helpful as are my remote team members Bob and Hope. We look forward to seeing you each month. Take care of yourself and we will see you real soon! Diane"
John Weeks
July 31, 2024
5
out of
5
rating by John Weeks
"Very professional service while delivering a home town feeling. This is a great local business that continues to take care of my needs as a customer while not making me feel like just a number. Huzzah to Diane Reo and her staff!"
We responded:
"Hi John, thank you so much for your kind words. Its been truly a pleasure being your agent and servicing your insurance needs. My team and I enjoying working with you and your family and we hope to continue this business relationship for many years to come. Thanks again, Diane"
Adem G
June 23, 2024
1
out of
5
rating by Adem G
"So rude. I called for cancel my policy and I was really treated in a very despicable way. Who do you think you are? I am the customer here. You are paid to sell products and help customers, you can't tell me to call you in a month when I ask for your help, what kind of tone is that?"
We responded:
"Dear Adem G, I am so sorry to hear about your experience. At our State Farm agency, we strive to provide all our customers with the best customer service experience possible. We strive to treat all our customers with the utmost respect and professionalism. I'm sorry to hear that your experience did not meet that expectation. Please contact our agency tomorrow and we will do everything possible to help you and find a resolution to this matter. Thank you. Diane Reo"
Thomas Hammond
May 26, 2024
5
out of
5
rating by Thomas Hammond
"Always there whenever we need her, and always excellent advice And great value for the price."
Steve Downing
January 31, 2024
5
out of
5
rating by Steve Downing
"Helpful friendly an professional an they always take care of what ineed"
We responded:
"Hi Steve, Thank you so much for the 5 stars and wonderful review. It always makes our day when you stop by our office! Thanks, Diane and Team."
Eric Shae
October 10, 2023
5
out of
5
rating by Eric Shae
"Best insurance out there"
We responded:
"Hi Eric, Thank you so much for the wonderful review! We really appreciate having you as our client. Good luck at your new location. Enjoy the beautiful fall colors! Diane and Team"
Joe Williams
March 24, 2023
5
out of
5
rating by Joe Williams
"Always great to deal with"
We responded:
"Thank you Joe! My team and I enjoy having you as a customer. It's always a pleasure working with you! Enjoy your weekend, Diane"
Ben Brown
March 15, 2023
5
out of
5
rating by Ben Brown
"Diane and her staff have always been professional and helpful with all our insurance needs. All phone calls and inquiries have been answered promptly and thoroughly. I would recommend Diane Reo and her office for all your insurance needs."
We responded:
"Hi Ben, thank you so much for your kind words. My team and I have enjoyed helping you with your insurance and financial service needs for many years. My team enjoys catching up with you and hearing your stories each time you call. We look forward to our next call with you! Thanks again, Diane"
Jean Kelly
February 15, 2023
5
out of
5
rating by Jean Kelly
"Diane and her team are awesome. Diane has been my agent for over 10years. There customer service skills are amazing. Always keep in contact, always provide accurate fast answers. A+ top notch team."
We responded:
"Hi Jean, Thank you so much for recognizing what an AWESOME team I have!! They are top notch and truly care about our customers. It has been my pleasure being your agent all these years! We look forward to continuing our relationship with you and your family. Thanks!"
C Lee
November 11, 2022
5
out of
5
rating by C Lee
"I have been doing business with Diane and agents like Liam Brown for many years now. This firm, in a small NH mountain town, outperforms all other agencies and providers I have encountered in many locations across the US. Customer service is paramount, and the agents here earn and keep my business with a thoughtful, caring, accurate, straight-forward approach that's so refreshing in this age of indifference and automation. Highly recommended."
We responded:
"Wow! Thank you so much for those kind words. Liam and the rest of our team stive really hard to provide the best customer service possible. We truly enjoy working with our customers to help them design their policies to best fit their needs. We sincerely appreciate your business and look forward to speaking to you again. Thanks so much, Diane."
Shanna Walker
November 11, 2022
5
out of
5
rating by Shanna Walker
"Wow! Hope was absolutely awesome! She did an amazing job getting all the information I needed to make an informed decision on who and what I was going to need for my homeowners and vehicle insurance. Hope also has the best personality and laugh. I can't say it enough, State Fram with Diane Reo and her office is 100% the best place to go."
We responded:
"Thanks so much Shanna for sharing your experience with Hope. She is a one of my long time team members who brings many years of experience to our agency. As you know she is very caring and very knowledgeable. She also has a great sense of humor! We are so pleased to have had the opportunity to help you with your insurance needs and look forward to speaking to you again. Thanks! Diane"
MATTHEW Shepard
October 17, 2022
5
out of
5
rating by MATTHEW Shepard
"This place is amazing and has the best staff anywhere hands down. I have everything with them from my car, home, and life they do it all."
We responded:
"Thank you Matt! We have been honored to have all your business and have you for a client for so many years. Its been a pleasure working with you. Hey, congrats on your most recent achievement! That's awesome!"
Hope Lovejoy-Shepard
October 14, 2022
5
out of
5
rating by Hope Lovejoy-Shepard
"This office is fantastic! The staff are great and she does a great job with my policies!"
We responded:
"Thank you so much for the kind words. We really enjoy servicing our customers and community. Its always energizing talking to you Hope. We enjoy your wit and dynamic discussions! 😎🌟"
Adam Charest
May 5, 2022
5
out of
5
rating by Adam Charest
"Diane and her team are as good as it gets. I have had her as an agent for about ten years for auto, renters, personal property, life and recently added home and motorcycle coverage. I've had a few claims over the years and Diane and her team have always made the process easy and seamless. I would highly recommend switching your coverage to State Farm."
We responded:
"Hi Adam, Wow! Thank you for the kind words. We have always enjoyed having you as one of our valued clients. We look forward to many more years of serving you with your insurance needs. Take care, Diane & Team"
Charlotte Erickson
June 8, 2021
5
out of
5
rating by Charlotte Erickson
"Absolutely love all experiences I have had working with this location, especially Amy! Always so helpful, nice, and EASY!"
We responded:
"Hi Charlotte, Thank you for the nice review. We love having you as a customer and we always enjoy when contact our office! Diane & Team"