State Farm® Insurance Agent Diane Reo

"Hi Bob, I am so sorry about the negative experience you had with me. This is truly not in my nature to let things get by me like this one did. This was truly a one-off for me and I am very sorry for that. However, I do appreciate the review, even if it was a one-star review. It is a teaching and learning experience that I take seriously and value. I see it as positive feedback which makes me strive to do better and to try my best to be more efficient. I hope you are satisfied with your new insurance agency. Again, my sincerest apologies. I wish you all the best. Amy L Koblich"

"Hi John, Thank you so much for the great review and the kind words. Its always a pleasure working with you. Take care, Diane"

"Hi Christine, thank you for the great review and very kind words. My team and I really appreciate your business and enjoy working with you. Let us know when we can help you again in the future. We are looking forward to your call! Diane and Team"

"Hi Dorothy, Thank you for the wonderful review. I'm so glad my team and I were able to help you out with your insurance needs at such a difficult time for you. I'm happy everything worked out for you. We appreciate your business and we look forward to working with you again in the future. Thanks again, Diane and Team"

"Hi Leanne, thank you so much for the awesome review and the very kind words. It has been my pleasure to work with you and your wonderful family over the years. We have watched the girls grow up and have seen all the changes along the way! Please say "hi" to everyone for me and we look forward to the next time we have the opportunity to help you. Take care, Diane"

"Hi Susan, Thank you so much for the wonderful review. We really appreciate it. It has been a pleasure working with you all these years and watching your boys grow up! You have a beautiful family. You all have been treasured clients and we value your business. Take care, Diane and Team"

"Hi Paul, Hope and I are so sorry about the issues you have had with the property and you know that we will do everything we can to help you. We value your business and really appreciate the 5 star review! Diane and Team "

"Hi April, Thank you so much for your wonderful review! Hope is very efficient and works really hard to give our customers a positive experience. Our whole team focuses on meeting the needs of our policyholders and proving them the best service possible. We look forward to assisting you again in the future. Diane and Team"

"Hi Donna, thank you so much for the very kind words. We really try hard to help our customers manage their insurance needs and we truly appreciate your business. Thanks again, Diane"

"Thank you so much for your kind words! I'm thrilled to hear that Hope provided you with such prompt and attentive service. It's wonderful to know she made you feel like a priority during the application process. We appreciate you choosing us for your Homeowner & Auto bundle and look forward to serving you! If you ever need anything else, don't hesitate to reach out. Thanks, Diane"

"Hi Bianca, thank you for the very kind review. I'm so glad I was able to help you and glad we were able to get it done so quickly. Let us know if you need anything else in the future. Diane"

"Hi Paul, thank you so much for the wonderful review and very kind words. We are so glad we could help you and happy to pass along the "Ting" info. We look forward to speaking to you again real soon! Diane and Team"

"Thank you Bill so much for those very kind words. We try so hard to please our customers and give them the best experience possible. I'm glad we were able to help you. Thanks again, Diane"

"Hi Kristen, Thank you so much for the wonderful review and kind words. I so look forward to the times you call our office for help. We really enjoy helping you out when you need it the most! Thank you for all the referrals you sent our way! Customers like you make it a joy to come to work. And yes, Diane knows what a treasure I am. LOL. Amy."

"I'm so glad to hear that Hope Lovejoy was helpful and patient with you! It’s great that you were able to switch policies so quickly. If you need any more assistance, feel free to reach out! Thanks, Diane"

"Thank you so much for your kind words! We're thrilled to hear that Hope was able to provide you with such helpful and professional service. It's wonderful that your conversation made you feel truly appreciated—our team always strives to make every client feel valued. Speaking to a live person definitely makes a difference! If you have any more questions or need further assistance, please don't hesitate to reach out!"

"Hi Jean, thank you so much for your wonderful review. We really appreciate it and customers like you. It's our pleasure servicing your insurance needs. Thanks again, Diane"

"Thank you so much for your kind words! We're thrilled to hear that Hope provided you with honest, reliable, and caring service. Your recommendation means a lot to us. If you ever need assistance in the future, we're here to help!"

"Hi Joan, thank you for the 5 star review. It is always my pleasure to help out whenever you need me. Enjoy your summer! Thanks, Amy."

"Hi Barbara, thank you so much for the wonderful review. That was so nice of you to do that. I really enjoy working with you and being there as your agent to help you. Have a wonderful day and I look forward to speaking with you again real soon. Diane"

"Hi Jane, Thank you so much for the wonderful review. I apologize that you were unable to come into the office yesterday but due to a staffing shortage we temporarily have the lobby closed on Thursdays only. We are available by phone, text and email. Our newest team member will be joining us very soon and then the lobby will be open for face-to-face appointments at that time. We apologize for any inconvenience this may have caused you. Hope is an amazing team member and I'm so glad your experience was positive. Thanks again, Diane"

"Thank you so much for your kind words! I'm glad I could assist you and provide the information you needed. If you have any more questions or need further help, please don't hesitate to reach out. I'm here to help!"

"Hi Alisa, Thank you so much for the very kind words. We truly appreciate it. We strive to provide the best customer service possible for our clients. Thank you for your business and please let us know if we can assist you again in the future. Diane and Team"

"Hi Amanda, we appreciate your review! We are delighted to know you had a great experience with Hope and with our State Farm office. If you ever need any assistance in the future, please don't hesitate to reach out. We are always here to help! Diane and Team"

"Hi Bobbi Jo, I truly appreciate your kind words. It was a pleasure to assist you with your changes. Please feel free to reach out if you need any further help! Best, Hope"